Unlock the power of voice with Clarify call recording for compliance, dispute resolution and great customer service.
Clarify brings together the latest technology and decades of experience in a call recorder that works on any phone system.
Whether you want no-hassle compliance, a way of capturing verbal agreements, a means of checking details, or to ensure your staff are performing at their very best - Clarify delivers it all.
Find call details quickly with advanced filters, flags, tags and notes. Integrate Clarify with your CRM to embed recordings in client records and further improve workflow. Share files easily and securely by emailing time-limited links to specific recording files instead of attaching data-heavy MP3 attachments.
Capture everything you should (and nothing you shouldn’t) to satisfy regulations including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS. Clarify compliance features include AES 256-bit encryption, automated PCI options, longterm file storage, GDPR auditing and user-defined file access.
Check facts, reduce errors and resolve issues quickly by playing back audio and screen recordings. Stereo recording even lets you listen to each side in turn for greater clarity. Should a dispute escalate, encrypted recordings provide recognised legal evidence.
Create exemplary playlists to train staff, listen to live calls to support learners, and use Notes to collaborate on call handling. Clarify Quality Measurement advanced assessment tools help support and motivate staff, hone sales and service skills, and monitor trends.
Clarify speech analytics uses innovative AI technology to mine conversations for key words, customer sentiment and compliance risks. Saving you significant time reviewing calls manually, you'll pick up on issues sooner and have a firmer grasp of customer satisfaction levels.
Clarify integrates with almost any on-premises or hosted phone system, plus Microsoft Teams, with options to store your recordings onsite or in the cloud. Every system comes with a choice of support options to suit your needs.
Oak is a certified partner of most phone platforms, ensuring you can confidently cover all your recording needs with Oak Innovation
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