Call Recording & Quality Management
Take control of communications with an intelligent call recording solution that captures vital information and improves the quality of conversations
Save time using powerful search capabilities to find the recordings you need.
Clever features like ‘stereo playback’ allow users to listen to each side of a conversation in turn.
Share and manage access to selected parts of a conversation to speed up dispute resolution.
Understand how call recording can help your business protect reputation, meet compliance and improve customer experience.
Find out how call recording and Payment IVR can help you meet the latest requirements from the FCA, PCI DSS, MiFID II and GDPR, as well as supporting best practice safeguarding advice.
Record on premises or hosted telephony. Deploy call recording on site or in the cloud. Chose where recordings are stored and archived.More about cloud services →
Simplify administration and storage by deploying a unified recording solution operating across multiple sites.
Improve uptime by opting for resilient recording. Use our clever health monitoring service to identify and notify issues ‘in the moment.
Call recording, delivered your way - A guide to on-premises, multi-site, virtualised and hosted call recording →
As the world goes online, one-to-one customer conversations are your chance to stand out from the crowd. Equipping staff to provide a friendly and informed service shows you care and are ready to help.
Listen to calls in progress to upskill new starters, assess performance and support staff when handling challenging calls.
Improve operational efficiency, simplify compliance and reduce errors by integrating call recording with customer data.
Combine call recording with call analytics and PCI payment automation to maximize customer experience and reduce risk.
Because one size doesn’t fit all, we offer two call recording platforms with a range of capabilities. Need some help? Get in touch.
Sophisticated call and screen recording for advanced business applications. Analyse customer interaction by listening to each side of the conversation alongside screen activity. Clarify secure recording is ideal for businesses looking to focus on customer experience and support compliance.
An advanced cloud call recording solution that eliminates the need for complex on premises hardware and software. Add speech analytics to enhance understanding of the customer experience.
“Every one of our sales team is now better at what they do. If that accounts for just 2 or 3 more bookings a year each, then we have achieved a return on our Oak investment within 12 months. But more than that, we understand the ‘why’ and ‘how’ of what makes successful communications.”
Oliver Green, Managing Director
“As head of compliance at Jobserve, I know that our Oak solution ticks all the legal boxes both in principle and in practise. In fact, we’ve been so pleased with our call recording system that we’ve installed it at one of our sister businesses, Colchester Utd Football Club, and also at our Atlanta office in the US.”
Alan Swan, IT Compliance Advisor
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