call management SOLUTIONs

clarify Call Recording & quality measurement

Unlock the power of voice with Clarify call recording for compliance, dispute resolution and great customer service.

Noteworthy

PCI compliance made simple

If yours is one of the many organisations that need to record their calls without capturing sensitive payment card data, we can help. Choose from our range of PCI compliant options, from app or browser based pause and resume, to cloud IVR payment solutions.

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Capture The Conversations That Matter

Clarify brings together the latest technology and decades of experience in a call recorder that works on any phone system.

Whether you want no-hassle compliance, a way of capturing verbal agreements, a means of checking details, or to ensure your staff are performing at their very best - Clarify delivers it all.

Your Communications At Your Fingertips

Find call details quickly with advanced filters, flags, tags and notes. Integrate Clarify with your CRM to embed recordings in client records and further improve workflow. Share files easily and securely by emailing time-limited links to specific recording files instead of attaching data-heavy MP3 attachments.  

Your Compliance Needs Covered

Capture everything you should (and nothing you shouldn’t) to satisfy regulations including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS.  Clarify compliance features include AES 256-bit encryption, automated PCI options, longterm file storage, GDPR auditing and user-defined file access.

Your Time & Reputation Protected

Check facts, reduce errors and resolve issues quickly by playing back audio and screen recordings. Stereo recording even lets you listen to each side in turn for greater clarity. Should a dispute escalate, encrypted recordings provide recognised legal evidence.

Your Sales & Service Teams Empowered

Create exemplary playlists to train staff, listen to live calls to support learners, and use Notes to collaborate on call handling. Clarify Quality Measurement advanced assessment tools help support and motivate staff, hone sales and service skills, and monitor trends.

Your Performance Improved

Clarify speech analytics uses innovative AI technology to mine conversations for key words, customer sentiment and compliance risks. Saving you significant time reviewing calls manually, you'll pick up on issues sooner and have a firmer grasp of customer satisfaction levels.

Your Recording, Delivered Your Way

Clarify integrates with almost any on-premises or hosted phone system, plus Microsoft Teams, with options to store your recordings onsite or in the cloud. Every system comes with a choice of support options to suit your needs.

Your Communications At Your Fingertips

Find call details quickly with advanced filters, flags, tags and notes. Integrate Clarify with your CRM to embed recordings in client records and further improve workflow. Share files easily and securely by emailing time-limited links to specific recording files instead of attaching data-heavy MP3 attachments.  

Your Compliance Needs Covered

Capture everything you should (and nothing you shouldn’t) to satisfy regulations including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS.  Clarify compliance features include AES 256-bit encryption, automated PCI options, longterm file storage, GDPR auditing and user-defined file access.

Your Time & Reputation Protected

Check facts, reduce errors and resolve issues quickly by playing back audio and screen recordings. Stereo recording even lets you listen to each side in turn for greater clarity. Should a dispute escalate, encrypted recordings provide recognised legal evidence.

Your Sales & Service Teams Empowered

Create exemplary playlists to train staff, listen to live calls to support learners, and use Notes to collaborate on call handling. Clarify Quality Measurement advanced assessment tools help support and motivate staff, hone sales and service skills, and monitor trends.

Your Performance Improved

Clarify speech analytics uses innovative AI technology to mine conversations for key words, customer sentiment and compliance risks. Saving you significant time reviewing calls manually, you'll pick up on issues sooner and have a firmer grasp of customer satisfaction levels.

Your Recording, Delivered Your Way

Clarify integrates with almost any on-premises or hosted phone system, plus Microsoft Teams, with options to store your recordings onsite or in the cloud. Every system comes with a choice of support options to suit your needs.

TESTIMONIALS

What our Customer Are Saying

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Bryntirion Surgery

"Oak’s call recording is a valuable asset in training frontline staff; the ability to handle difficult conversations with patients helpfully and with sympathy is a crucial part of the job."

Jayne Billington

Business Manager
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DAE

“Every one of our sales team is now better at what they do. If that accounts for just 2 or 3 more bookings a year each, then we have achieved a return on our Oak investment within 12 months. But more than that, we understand the ‘why’ and ‘how’ of what makes successful communications."

Oliver Green

Managing Director
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Betts Avenue Medical Centre

"Oak’s call recorder is regularly used to dispel disputes and manage patient concerns. It provides objective evidence that saves both time and heartache."

Julie Wade

Practice Manager
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Nationwide Hire

“Call recording helps resolve disputes and build customer confidence in us. Following a misunderstanding with one company, we were able to send them a call recording that showed a miscommunication on their part: the issue was amicably resolved and they are now one of our top five spending customers.”

Howard Piper

Managing Director
Resources

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