Search, playback & share

Search

Save time using powerful search capabilities to find the recordings you need.

Playback

Clever features like ‘stereo playback’ allow users to listen to each side of a conversation in turn.

Share

Share and manage access to selected parts of a conversation to speed up dispute resolution.

Should we be recording calls?

Understand how call recording can help your business protect reputation, meet compliance and improve customer experience.

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Should we be recording phone calls

Protect Your Business

Find out how call recording and Payment IVR can help you meet the latest requirements from the FCA, PCI DSS, MiFID II and GDPR, as well as supporting best practice safeguarding advice.

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Call Recording Delivered Your Way

On Premises or cloud

Record on premises or hosted telephony. Deploy call recording on site or in the cloud. Chose where recordings are stored and archived.

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Multi-site

Simplify administration and storage by deploying a unified recording solution operating across multiple sites.

Resilient

Improve uptime by opting for resilient recording. Use our clever health monitoring service to identify and notify issues ‘in the moment.

Quality Measurement

As the world goes online, one-to-one customer conversations are your chance to stand out from the crowd. Equipping staff to provide a friendly and informed service shows you care and are ready to help.

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Make it your own

Live Listening

Listen to calls in progress to upskill new starters, assess performance and support staff when handling challenging calls.

Customization

Improve operational efficiency, simplify compliance and reduce errors by integrating call recording with customer data.

Integration

Combine call recording with call analytics and PCI payment automation to maximize customer experience and reduce risk.

Related Products

Because one size doesn’t fit all, we offer two call recording platforms with a range of capabilities. Need some help? Get in touch.

Clarify

Sophisticated call and screen recording for advanced business applications. Analyse customer interaction by listening to each side of the conversation alongside screen activity. Clarify secure recording is ideal for businesses looking to focus on customer experience and support compliance.

RecordX Screenshot

RecordX

Secure call recording with virtually unlimited storage that can be integrated into almost any digital or IP telephony environment. RecordX is ideal for businesses looking to protect their reputation and support compliance.

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nLighten

An advanced cloud call recording solution that eliminates the need for complex on premises hardware and software. Add speech analytics to enhance understanding of the customer experience.

Download a Brochure
nLighten Screenshot

What Our Customers Say

Dial An Exchange Logo

“Every one of our sales team is now better at what they do. If that accounts for just 2 or 3 more bookings a year each, then we have achieved a return on our Oak investment within 12 months. But more than that, we understand the ‘why’ and ‘how’ of what makes successful communications.”

Oliver Green, Managing Director

Jobserve Logo

“As head of compliance at Jobserve, I know that our Oak solution ticks all the legal boxes both in principle and in practise. In fact, we’ve been so pleased with our call recording system that we’ve installed it at one of our sister businesses, Colchester Utd Football Club, and also at our Atlanta office in the US.”

Alan Swan, IT Compliance Advisor