Monitor call traffic, manage queues, and support staff throughout your organization. Choose from Oak's historic reporting for hosted platforms, or Teams reporting via our network of partners.
Call reporting covers a wide range of business needs, so it's important to choose the right solution for you. ReportX delivers historic reporting for a range of on premise and hosted platforms. For historic, live and contact center reporting in Microsoft Teams, look to our carefully selected partners solutions that integrate brilliantly with ClarifyGo recording.
Understanding call activity in your business is key to maximising sales opportunities, maintaining great customer service, and managing staff resource.
ReportX helps you do just that.
View key performance indicators, including the number of calls made per user, call duration and response times. Click through to access the fine detail of every call journey.
Keep an eye on activity in real time, with customisable wallboards that update after every call, making it easy to respond to events and trends as they happen.
Take advantage of quieter periods to phone back callers who hung up before their call was answered. 'Lost call' reports mean you never need to lose a business opportunity and can always go above and beyond in delivering a great customer experience.
Schedule customised reports to be automatically sent to supervisors daily, weekly or monthly. Monitor activity over time to improve operations and support better staff scheduling.
Oak is a certified partner of most phone platforms, ensuring you can confidently cover all your reporting needs with Oak Innovation
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