Our solutions provide you with the right tools to capture, analyze, and act on call information throughout your organization, putting you firmly in the driving seat.
Capture decision-making information that matters most. Compare KPIs and staff performance on-screen and through scheduled reports. Identify spikes in call traffic and highlight unusual behaviour that might indicate fraud.
Big, bold and beautiful, live wallboards provide an overview of call and agent activity.
Recover missed business opportunities with reports that capture ‘lost’ call details, so you can phone customers back now, and allocate adequate staffing provision for the future.
Forecast growth and fine-tune staff scheduling and extension allocation with a wide range of in-depth reports that monitor daily, weekly and yearly progress.
Reduce customer wait times with the ability to move calls between queues or hunt groups, prioritise VIP callers, and bring ‘offline’ agents back online to tackle sudden spikes in traffic.
Oak is a certified partner of most phone platforms, ensuring you can confidently cover all your reporting needs with Oak Innovation