SOLUTION

Call Reporting

Our solutions provide you with the right tools to capture, analyze, and act on call information throughout your organization, putting you firmly in the driving seat.

Noteworthy

Key Metrics

Capture decision-making information that matters most. Compare KPIs and staff performance on-screen and through scheduled reports. Identify spikes in call traffic and highlight unusual behaviour that might indicate fraud.

FEATURES

Features That Matter

Live Wallboards

Big, bold and beautiful, live wallboards provide an overview of call and agent activity.

Lost Calls

Recover missed business opportunities with reports that capture ‘lost’ call details, so you can phone customers back now, and allocate adequate staffing provision for the future.

Real-time & Historic

Forecast growth and fine-tune staff scheduling and extension allocation with a wide range of in-depth reports that monitor daily, weekly and yearly progress.

Control Calls

Reduce customer wait times with the ability to move calls between queues or hunt groups, prioritise VIP callers, and bring ‘offline’ agents back online to tackle sudden spikes in traffic.

TESTIMONIALS

What our Customer Are Saying

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The Maples Medical Centre

"We looked at a lot of call reporting solutions, but Oak stood head and shoulders above the rest; it changed the game when it came to identifying our business needs."

Dr Peter Fink

Maples Medical Centre
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Gardiner Bros

“The Oak wallboard is an excellent employee motivational tool: It gives the sales team a sense of both achievement and responsibility as they self-monitor their own performance.”

Alex Souter

Head of Sales & Customer Service
Resources

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