SOLUTION

Call Reporting

Our solutions provide you with the right tools to capture, analyze, and act on call information throughout your organization, putting you firmly in the driving seat.

Noteworthy

Key Metrics

Capture decision-making information that matters most. Compare KPIs and staff performance on-screen and through scheduled reports. Identify spikes in call traffic and highlight unusual behaviour that might indicate fraud.

FEATURES

Features That Matter

Live Wallboards

Big, bold and beautiful, live wallboards provide an overview of call and agent activity.

Lost Calls

Recover missed business opportunities with reports that capture ‘lost’ call details, so you can phone customers back now, and allocate adequate staffing provision for the future.

Real-time & Historic

Forecast growth and fine-tune staff scheduling and extension allocation with a wide range of in-depth reports that monitor daily, weekly and yearly progress.

Control Calls

Reduce customer wait times with the ability to move calls between queues or hunt groups, prioritise VIP callers, and bring ‘offline’ agents back online to tackle sudden spikes in traffic.

TESTIMONIALS

What our Customer Are Saying

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Betts Avenue Medical Centre

‘We use call reporting to understand when the team on reception need additional phone support, which in turn means we can answer more calls more quickly and provide better care for patients even during busy periods.’

Julie Wade

Practice Manager
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Gardiner Bros

“The Oak wallboard is an excellent employee motivational tool: It gives the sales team a sense of both achievement and responsibility as they self-monitor their own performance.”

Alex Souter

Head of Sales & Customer Service
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Chip & PIN Solutions Ltd

“As a fast growing business, our Oak system has provided ‘make or break’ information: We can see exactly how many calls we’re dealing with at any one time in any department, and how long it’s taking us to answer them. This has helped us navigate everything from our phone contract to staffing levels, from seasonal spikes to lunch breaks.”

Mark Harris

Head of ICT & Facilities
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Gardiner Bros

“We have greatly reduced customer fallout thanks to Evolve’s ability to report on all ‘lost calls’. Every afternoon we call back customers who tried to call earlier in the day and gave up waiting for whatever reason. Not only does this recapture sales that might otherwise have been lost, it shows we care.”

Alex Souter

Head of Sales & Customer Service
Resources

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