Certified compliance recording for Microsoft Teams

Unleash the potential of Teams, with powerful insights that put business performance and customer satisfaction at the forefront of your communications.

Compliance recording
& AI Voice Analytics

Capture audio, video and screen-sharing for compliance and performance analysis. Clarify for Teams is built on decades of experience recording and mining conversations and delivers best-in-class performance thanks to advanced Microsoft Graph API integration.

Teams’ reporting, Analytics & Wallboards

Manage call traffic, resources and people with ease. QualifyGo features user-defined dashboards and reports, real-time wallboards, and in-app control of Call Queues, Auto-Attendants and DIDs.

50,000

systems across the globe

Our partnerships with the world’s leading technology platforms ensure the best integrations and advanced functionality across our range of call recording, reporting and management solutions.

Support compliance, protect your reputation and look after your customers.

Stay on top of calls and resource management for a more productive workforce.

ContactAssist for Healthcare

Speed up call handling, improve patient care and keep contact details up to date.

Customer stories

What our clients are saying

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DAE

"Having both recording and reporting tools means we can compare data to better understand why something is happening, what can be done to improve employee performance, the sort of targets we should be aiming for, and so on. The end result is more efficient, more effective customer service and a more profitable company.”

Oliver Green

Managing Director

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Jobserve

“Oak worked hard to deliver a solution that worked seamlessly with our phone system and was perfectly in line with our budget and requirements.”

Alan Swan

IT Compliance Advisor

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Nationwide Hire

“We use call recording to coach staff, using examples of good and bad practice and those that are particularly well handled in difficult situations. It’s not a pressurised thing, but it is an invaluable tool to build everyone’s skills and confidence in handling calls.”

Howard Piper

Managing Director

Insights

Stay Informed

For all the latest press releases, blogs and insights from Oak Innovation, don't forget to check out Insights and follow us on Twitter.

Focus Group Acquire ContactAssist Clinical Integration Platform

By Laura Waterton

PCI Compliance & Call Recording - What Are My Options?

By Laura Waterton

Oak Partners With 8x8 To Deliver Automated PCI Compliant Recording To 8x8 CcaaS Customers

By Laura Waterton