Clarify for Mitel delivers everything you need to tick the compliance boxes and improve everyday conversations.
Designed for capturing all your Mitel calls, Clarify also works perfectly in hybrid Mitel+Microsoft Teams deployments, so you never miss a word.
Fed up with overly complex platforms and lengthy installation times? With Clarify for Mitel you can be up and running in no time:
1. Onboarding within hours not weeks
2. Cost-effective alternative to other systems
3. Ticks all the compliance boxes: Dodd-Frank, FCA, PCI DSS, GDPR and MiFID II etc.
4. Supports training and service improvements
Clarify is designed to integrate seamlessly with both Mitel and Microsoft Teams, so is an ideal recording choice if you use both platforms. Record all your calls, including internal/external, PSTN and Teams, and store them ready for analysis in a single location.
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Clarify is designed to meet the needs of Mitel customers. Whether you want hassle-free compliance or a way to capture verbal agreements, a means of checking details or to ensure staff are performing at their very best - Clarify delivers it all.
Capture everything you should (and nothing you shouldn’t) to satisfy regulations including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS. Clarify delivers key features such as AES 256-bit encryption, automated PCI options, long-term storage, GDPR auditing and user-defined access.
Check facts, reduce errors and resolve issues quickly by playing back audio and screen recordings. You can even listen to each side of a conversation in turn for greater clarity. Encrypted recordings provide acceptable legal evidence should a dispute escalate.
Create exemplary playlists to train staff, listen to live calls to support learners, and use Notes to collaborate on call handling. Clarify Quality Measurement provides advanced assessment tools to support and motivate staff, hone sales and service skills, and monitor trends.
Clarify speech analytics uses AI to mine conversations for key words, customer sentiment and compliance risks. The result is an instant overview of staff performance, trending concerns and customer satisfaction levels.
Find call details quickly and easily with advanced filters, flags, tags and notes. Plus, connect Clarify to your CRM with our API to improve workflow. You can even share files easily and securely by emailing a time-limited link to a recording instead of chunky MP3 attachments.
Clarify combines our know-how with the latest Mitel interface to capture metadata for MiVoice Business.
The result: simple, affordable and compliant recording. We’re committed to get you up and running as soon as possible and provide a range of support plans to suit your business needs.
Find out how well your Sales or Service Team are serving your customers and help them become even better. Create projects and design questionnaires to assess call handling and chart progress with comprehensive reports.
Clarify uses innovative technology to mine conversations for key words, customer sentiment and compliance risks, helping you keep your pulse on performance.
Clarify combines our know-how with the latest Mitel interface to capture metadata for both MiVoice Business. Add on Teams to make sure you never miss a vital business interaction, and view everything via a single web portal.
That's simple, affordable, compliant call recording.
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