Here When You Need Us
All our solutions are supported inhouse by our experienced and professional team, even when purchased through one of our trusted resellers. Because no-one knows a product like the people who design it.
Online Resources
Our Support Center and Youtube Channels are a great self-service resource, full of ‘how to’ documents and videos to answer most common questions and train up your team.
All The Benefits Of Cloud
Support is included as part of your monthly subscription to ClarifyGo recording for Microsoft Teams.
We monitor your system 24/7 to make sure everything is running smoothly, minimising the load on your IT team and infrastructure. Simply connect ClarifyGo to your Teams tenant and you can be up and running in minutes, support included. Any maintenance and updates take place with minimum inconvenience to you.
Our online Support Center and YouTube Channel are full of ‘how-to’ guides to answer common questions and provide training for your team. Alternatively, you can always contact us directly.
Comprehensive Support For
On-Premises Installations
For on-premise deployments, we offer a choice of support plans to suit you. Start with Silver, Gold or Platinum, with the option to add on services like health monitoring and 24/7 support. Try our online Support Centre for answers to common questions, but rest assured you can always contact us directly by phone or email.
Entry level support service for non-critical deployments
Access to online support
Email access to helpdesk support*
Next day response
Remote access
Problem investigation & resolution
Security updates
Software updates
Remote training session
Health monitoring
Software assurance
Designated account manager
XtraCare
1,3 or 5 year contract
Comprehensive support & management service for essential deployments
Access to online support
Access to helpdesk support
4 hour response
Remote access
Problem investigation & resolution
Security updates
Software updates
1 x Remote training session
Health monitoring
Software assurance
Designated account manager
XtraCare
1,3 or 5 year contract
24hr support
Extra
Active health monitoring
Extra
XtraCare
Extra
High level support where deployment is critical to workflow or compliance
Access to online support
Access to helpdesk support
2 hour response
Remote access
Problem investigation & resolution
Security updates
Software updates
2 x Remote training session
Active health monitoring
Software assurance
Designated account manager
XtraCare
1,3 or 5 year contract
24hr support
Extra
Support Plan Extras
Brochures & White Papers
Download our Support brochures below.
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