Our Values

Innovation is at Our Core

We combine technical knowhow and creative flair in products anyone can use. We ground big ideas in real solutions, allowing businesses to do what they couldn’t before or do it better.

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We Put Our Customers First

We take time to understand your needs to ensure you have the right solution for you. We’re known for our friendly yet highly professional staff who are always willing to go the extra mile.

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Our Story

Since 1987, Oak Innovation have helped organizations across the globe to manage and learn from their communications.

Our award-winning applications and cloud services are designed to increase the value of interaction by supporting a better customer experience, protecting reputation and improving workflow.

With more than 30 years of experience in collecting, processing, analyzing and storing communications data, our recording, reporting and integration portfolios help businesses of all sizes to manage communications more effectively. We assist busy front-line operations with intuitive user interfaces, clever capabilities that highlight concerns and exceptions, and an ability to integrate technology elements to improve workflow and adherence to policy.

Our Team

Board Member

James Emm

Board Member

Phillip Reynolds

Chief Technical Officer

David Reynolds

Chief Growth Officer

William Emm

Managing Director

Adam Bardsley

Product Director

Richard Garel-Jones

Marketing Manager

Ian Bevington


Wherever you are in the UK, there’s an Oak business development manager dedicated to you. A customer-focused and hard-working team, we work closely with our reseller partners to deliver the right product, training and support package for you. Whether you want an informal chat on the phone or a face-to-face meeting to discuss our products and services, we’re by your side from initial enquiry to post-installation follow-up.


Design and Development is the hot house of Oak Innovation. Our experienced developers are selected for their experience and fields of expertise, and we prioritise time and financial investment in designing, building, testing and improving every product that goes out the door. If you want your solution to integrate with your other systems, the development team are the ones who make it happen.


Here to help with any query you may have, our dedicated Helpdesk can be contacted by phone or by email. We’ll do our best to respond to your questions in a timely manner, or pass them on to the best people to discuss solutions, fix problems, and make the difference.

Customer Services

Our Customer Services team are available to make sure you get the most out of your investment right from the start. We offer consultancy and project management, customisation and integration, to take you through the maze of options on offer to create a powerful, easy-to-use solution that’s right on target.

Interested in Joining Us?

We value every member of our team and the unique contribution they make, and we are committed to developing each person to reach their full potential. If you’d like to find out more about working for Oak Innovation, get in touch!

Careers With Oak