By Laura Waterton
In a world where change is the new normal, it seems increasingly unlikely we’ll be rushing back to office working as it used to be.
A flexible, hybrid model that accommodates people’s diverse commitments and helps save company expenses on real estate and travel is gaining popularity, whilst some organizations have declared they’re going remote for good.
Whatever your plans for your workforce, one thing you don’t want to compromise on is security. With contact center staff based from home or moving between home and office, it’s more important than ever that sensitive customer details such as payment card details are kept safe.
At Oak, we’re partnering with payment industry experts, Key IVR, to provide customers with PCI DSS Level 1 solutions. These are ideal for call recording customers subject to FCA and PCI regulations.
Choose from an agent-assisted option that allows your people to stay connected to customers during the call, self-service options to reduce pressure on contact center staff, unique SMS links, social media portals and more.
We’re running a round table for UK resellers keen to find out more.
Join us on Wednesday 26 May at 10am : Book your place
Alternatively, you can contact us now at firstname.lastname@example.org