By Laura Waterton
The new feature is expected to be popular with 8x8 recording customers, whose options until now have been limited to either staff manually pausing and resuming recording during payment - which is open to error and malpractice - or paying for a more expensive IVR payment gateway. The introduction of Clarify PCI for 8x8 will mean that 8x8 recordings can be automatically paused when an agent goes to the payment URL to enter the card details, only resuming once the agent completes the transaction and navigates away from the page.
William Emm, CEO at Oak Innovation, commented,
“We are delighted to be working once more with 8x8 to provide their customers with a simple and secure way of processing payments without recording card data. We know from experience with our own recording products that this is a popular solution with organizations impacted by PCI compliance and are pleased to make the same choice available to 8x8 recording customers.”
For more information, please contact your Oak or 8x8 Account Manager, or email firstname.lastname@example.org