Evaluation tools to help you manage performance, support staff, and hone service and sales techniques.
Select a playlist of best practice call scenarios to train new staff more effectively. New starters get the information they need without listening to live calls.
Create projects to support key objectives - such as customer greeting and upselling - to assess performance and inform training needs.
Assess individual performance against preselected criteria and sales outcomes to identify your best performers, then use share best practice to develop others.
Clarify Quality Measurement (QM) provides the tools to assess and improve call handling. By scoring agent performance against predefined criteria, QM can be used to inform strategy and identify training gaps. Predefined criteria can be used to collate best practice examples to develop individual and team performance.