Cloud-based reporting, analytics and management for Microsoft Teams
Get more from your Teams investment, with QualifyGo's range of historic and real-time reporting tools that keep you on top of calls and employee activity.
QualifyGo is hosted, managed and supported by Oak in the cloud. The result is a low-risk, cost-effective solution that saves you the hassle of looking after the system yourself.
In a busy contact centre, the challenge of managing calls, queues and staff activity can be overwhelming.
QualifyGo's user-defined dashboards, reports and wallboards help you understand - and handle with confidence - everything that matters, from Teams' Auto Attendants to user adoption.
With a range of core and additional reporting capabilities to choose from, you can tailor QualifyGo to suit you, your department and your organisation.
Move beyond the basics in Teams. Monitor user adoption, call activity, and staff performance to manage calls, drive activity and identify training needs.
Define reports and dashboard views according to user. Whether your job role is technical, financial or managerial, QualifyGo can display the details most relevant to every person.
Track employee metrics, including the number of answered abandoned calls, ring time and talk time. Identify regular peaks and troughs for better staff scheduling and reduced waiting times.
Enjoy ‘at-a-glance' views of the multiple working parts of your Teams platform to ensure optimum efficiency, including SIP trunks, devices, gateways, and session border controllers (SBCs).
View call costs and employee activity, flagging anything unusual. Allocate costs to individuals, departments or third parties for cross charging and billing.
Reduce the impact of poor quality calls. QualifyGo provides comprehensive quality data for troubleshooting issues and ensuring the highest service levels.
Choose QualifyGO Real View (RV) for real-time reporting and views that bring contact centre level capabilities to Teams. Key to staying on top of traffic in busy call centres and providing the best customer experience.
Save time and keep call handling targets on track by making changes to CQ and AA configurations within QualifyGo, removing the need to involve your IT team or Teams admin.
Simplify the management of Direct Inward Dials (DIDs) to save time and money, with ‘single pane of glass’ views and task automation.
If QualifyGo reporting helps you to manage calls and resources, recording your Teams interactions will help you improve the quality of everyday conversations.
Clarify for Teams recording and speech analytics captures audio, video and screen-sharing, both internally and with customers. It ticks all the regulatory compliance boxes, reduces errors, improves dispute resolution, and provides invaluable training material. Speech analytics uses AI technology to detect emotions and scan for key words for a greater understanding of performance and customer satisfaction levels.
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