teams solutions

QualifyGo for Teams

Cloud-based reporting, analytics and management for Microsoft Teams

Get more from your Teams investment, with QualifyGo's range of historic and real-time reporting tools that keep you on top of calls and employee activity.

Noteworthy

Connect to the cloud & go

ClarifyGo is hosted, managed and supported by Oak in the cloud. The result is a low-risk, cost-effective solution that saves you the hassle of looking after the system yourself. 

  • Monthly subscription
  • Quick installation
  • Hassle-free maintenance
  • Easy upgrades
  • Fully scalable
  • Accessible on the go

Joined-Up Thinking

In a busy contact centre, the challenge of managing calls, queues and staff activity can be overwhelming.

QualifyGo's user-defined dashboards, reports and wallboards help you understand - and handle with confidence - everything that matters, from Teams' Auto Attendants to user adoption.

With a range of core and additional reporting capabilities to choose from, you can tailor QualifyGo to suit you, your department and your organisation.

Get More From Teams

Move beyond the basics in Teams. Monitor user adoption, call activity, and staff performance to manage calls, drive activity and identify training needs.

Curate Reports & Dashboards

Define reports and dashboard views according to user. Whether your job role is technical, financial or managerial, QualifyGo can display the details most relevant to every person.

Improve Productivity

Track employee metrics, including the number of answered abandoned calls, ring time and talk time. Identify regular peaks and troughs for better staff scheduling and reduced waiting times.

Manage Resources

Enjoy ‘at-a-glance' views of the multiple working parts of your Teams platform to ensure optimum efficiency, including SIP trunks, devices, gateways, and session border controllers (SBCs).

Control Costs

View call costs and employee activity, flagging anything unusual. Allocate costs to individuals, departments or third parties for cross charging and billing.

Monitor Call Quality

Reduce the impact of poor quality calls. QualifyGo provides comprehensive quality data for troubleshooting issues and ensuring the highest service levels.

+Real View (RV)

Real-time reporting
& wallboards

Choose QualifyGO Real View (RV) for real-time reporting and views that bring contact centre level capabilities to Teams. Key to staying on top of traffic in busy call centres and providing the best customer experience.

+Queue view (QV)

In-app configuration of Call Queues & Auto-Attendants

Save time and keep call handling targets on track by making changes to CQ and AA configurations within QualifyGo, removing the need to involve your IT team or Teams admin.

+number view (NV)

DID management across an infinite number of ranges

Simplify the management of Direct Inward Dials (DIDs) to save time and money, with ‘single pane of glass’ views and task automation.

Resources

Brochures & white papers

For more product information, download our brochures below or contact sales@oakinnovate.com

get In touch

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