Transform Teams Into A Feature-Rich Phone System With Recording And Reporting From Oak

By Laura Waterton

Customers love the flexibility and ease of use that comes Microsoft Teams.

But many also get frustrated by its limited reporting and recording capabilities compared to more traditional telephony options.

As a result, many organisations are using Teams alongside their longstanding phone system at additional cost.

Even then, they're still not able to get the key data they need on all their Teams activity, so their understanding of communication activity is far from complete.

We can help.

Capture every detail

Oak delivers recording and reporting solutions for Teams. Clarify and QualifyGo use the Microsoft Graph API, rather than just the local network, to capture and analyse all possible channels in Teams: audio, video and screen-sharing.  

Whereas some solutions rely on direct routing alone, we help you capture Team-to-Teams calls between colleagues, with external Teams users, or to other phone platforms.

Enjoy better features

Clarify recording for Microsoft Teams meets all regulatory compliance standards and uses and human and AI analysis tools to drive service improvements.

QualifyGo lets you generate bespoke reports, respond to call activity in real-time, and manage queues and agents in-app to stay on top of communications.

Save money

With two feature-rich solutions for Teams, you really can make the switch without compromising on compliance, control or vital information.  

Still want to keep your phone system too?

If you prefer to use Teams alongside your traditional phone system or are planning a gradual migration, we also offer a hybrid recording solution that captures it all.

Find out more

Contact your Oak solutions provider or email us

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