Record all Your Calls at Home, UK Watchdog Tells Bankers

By Laura Waterton

The Financial Conduct Authority (FCA) has told bankers they must record calls made from home, ending the grace period introduced during the first lockdown last year.

“Given the extensive duration of these arrangements, we now expect you to record all relevant communications (including voice calls) when working outside the office,” it said.

Britain entered its first lockdown in March last year, and this month began a third lockdown as cases of coronavirus surged and the government told people to work from home if they can.

During the first lockdown, the FCA told bankers to continue to record calls, though noting that there may be some scenarios where this was not possible. Working from home makes it harder for a banks’ compliance officials to check that traders are not breaking rules, such as using personal phones for work-related calls.

The FCA began warning banks in October they must apply the same standards of surveillance and conduct to staff working from home or in the office.

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Source: Reuters

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