PRODUCT RELEASE: Oak Launches QualifyGo Reporting and Analytics as a Service for Microsoft Teams

By Laura Waterton

Oak Innovation are excited to announce the launch QualifyGo, a cloud reporting and analytics solution for Microsoft Teams.  

QualifyGo sits alongside Clarify and ClarifyGo compliance recording for Teams, making Oak the go-to provider for recording and reporting on communications in Teams.

QualifyGo is designed for any organization that wants greater insight into user activity on Teams. It's ideal for tenants using Teams Call Queues and Auto Attendants for cost-effective call-routing, or those who want more advanced contact center reporting than Teams alone can offer. But even for organizations who only use Teams for internal communication, QualifyGo provides useful feedback on user adoption and use.

Critical information is delivered through user-defined reports, daily dashboards, and trend monitors. QualifyGo provides accurate, relevant information for better call management and resource allocation. Additional capabilities are available as add-ons, including Real View (RV) real-time reporting and wallboards, Queue View (QV) management of Call Queues and Auto Attendants, or Number View (NV) DID/DDI range management.

Oak CEO, William Emm, said,

“We’re delighted to be introducing QualifyGo for Teams. This means customers can now enjoy a complete recording and reporting package from Oak which is fully cloud-based. Since we also cater for platforms other than Teams, it puts us in the strong position of being able to deliver a system perfectly suited to every customer.”

QualifyGo is available now and is compatible with Clarify compliance recording and ClarifyGo recording-as-a-Service for Teams.  

For more information, contact the Oak Sales’ Team sales@oakinnovate.com

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