By Laura Waterton
The CMS Final Rule 2023 was put into effect in September 2022 and applies to enrolments from 1 January 2023.
It is understood that the new regulations are aimed at reducing the mis-sale of products, including by third-party marketing organizations (TPMOs).
The new call recording requirement applies to all healthcare agents who enroll beneficiaries in new plans, including both new and existing clients.
The Health Insurance Portability and Accountability Act (HIPAA) requires sensitive patient information to be kept secure and confidential. This applies to healthcare vendors and any third-party software providers.
Whilst an organization could manually record their calls and store them, the requirement to store them for 10+ years makes this a challenge. Relying on internal servers and manual organization to store them in a HIPAA-compliant manner quickly becomes a nightmare and encryption isn’t even a feature on many native recorders.
Clarify is an integrated compliant recording and storage solution. Each recording is encrypted and can be stored in your own data center or cloud service. Access is controlled on a per user basis and any HIPAA-related activity can be reported on.
For Microsoft Teams users, ClarifyGo is a cloud-based version of Clarify that keeps all records safely in Microsoft Azure so you needn’t involve an additional storage partner.
For more information, contact our Account Managers today firstname.lastname@example.org
Visit the CMS website for further details on the Final Rule 2023 and call recording.