Focus Group Acquire ContactAssist Clinical Integration Platform

By Laura Waterton

We are delighted to announce that our longstanding reseller partners at Focus Group have this week acquired our sector-leading clinical integration solution, ContactAssist.  

ContactAssist was developed by Oak to support frontline healthcare services by improving efficiency and patient care.

With more GP consultations and services happening over the phone than ever before, there is significant demand for solutions that improve the patient experience as well as supporting NHS targets.

New and existing ContactAssist resellers can now purchase the product directly from Focus and will be excited to hear that the product will be available on a monthly occurring purchase model.

The financial investment in Oak Innovation will enable the business to further invest in our advanced communication recording platform, Clarify, which, as CEO William Emm stated, “forms the cornerstone of our future plans. We have an outstanding relationship with Focus Group, as one of our largest partners and it made complete sense to both parties. We are confident that both ContactAssist and the resellers already selling the software are in safe hands.”

Rhys Bailey, Sales Director for Focus Group expanded upon the move: “Focus Group is the single largest reseller of Oak’s clinical system integration software and the purchase of ContactAssist gives us the ability to control the development of the product, while expanding into new vertical markets such as dentistry and veterinary.

Focus Group is already channel focused, currently accounting for 25% of the business, and we’re keen to continue to grow this. We see this investment as a way of strengthening our already significant channel business and look forward to working closely with ContactAssist resellers, while also introducing the full range of channel offerings, such as cyber security, included in our portfolio.”

For more information, contact Oak Director of Growth, Chloe Emm:

Back to Insights