Improve patient care, confirm appointments and prescriptions, and protect your business from abuse.
Oak Innovation has a range of applications for frontline healthcare providers such as GP surgeries, dentists, and opticians, which focus on transforming patient access and service, improving operational efficiency and increasing productivity.
Supports service improvement, assists with dispute resolution and provides an audit trail of patient care.
Integrates clinical record systems (EMIS Web, SystmOne or VisionHealth) with telephony to improve productivity, personalise service, support QOF targets, and take the frustration out of keeping contact details up to date.
Helps managers handle call traffic and deploy sufficient staff in a busy reception area or contact centre environment to meet NHS targets on call answering times.
“Oak’s call recording is a valuable asset in training frontline staff; the ability to handle difficult conversations with patients helpfully and with sympathy is a crucial part of the job.”
Jayne Billington, Business Manager, Bryntirion Surgery
“PatientConnect has had a big impact on everyday contact with patients, making communication such as triage and appointment setting, far less stressful and much more efficient. Number capture means contact details stay accurate, whilst click-to-dial means we can speak to more patients in less time.”
Dr Peter Fink, Maples Medical Centre
“We use call reporting to understand when the team on reception need additional phone support, which in turn means we can answer more calls more quickly and provide better care for patients even during busy periods.”
Julie Wade, Practice Manager, Betts Avenue Medical Centre