Improve patient care, confirm appointments and prescriptions, and protect your business from abuse.
Oak Innovation has a range of applications for frontline healthcare providers such as GP surgeries, dentists, and opticians, which focus on transforming patient access and service, improving operational efficiency and increasing productivity.
A critical business tool enabling healthcare providers to check on the detail of conversations, speed up dispute resolution, get new starters up to speed faster and improve the quality of conversations.
Integrates clinical record systems (EMIS Web, SystmOne or VisionHealth with telephony to improve productivity, personalise service, support QOF targets, and take the frustration out of keeping contact details up to date.
Call information as well as data from other sources can be presented on wallboards to enable staff manage their time more effectively and get calls answered. Longer term reporting informs management about service levels, resource needs and trends.
Understand how primary healthcare providers can improve communications, making life easier for staff, protecting reputation and improving patient experience through the application of technology.
“Oak’s call recording is a valuable asset in training frontline staff; the ability to handle difficult conversations with patients helpfully and with sympathy is a crucial part of the job.”
Jayne Billington, Business Manager, Bryntirion Surgery
“...has had a big impact on everyday contact with patients, making communication such as triage and appointment setting, far less stressful and much more efficient. Number capture means contact details stay accurate, whilst click-to-dial means we can speak to more patients in less time.”
Dr Peter Fink, Maples Medical Centre
“We use call reporting to understand when the team on reception need additional phone support, which in turn means we can answer more calls more quickly and provide better care for patients even during busy periods.”
Julie Wade, Practice Manager, Betts Avenue Medical Centre