SOLUTION

CRM Integration

Unleash your organization’s potential by automating everyday tasks to increase productivity, and provide a more personalised customer experience.

Noteworthy

ContactAssist for Healthcare

ContactAssist is a contact management solution designed to help practice managers, receptionists and clinical staff achieve critical goals.

FEATURES

Features That Matter

Caller Verification

Selected demographic information can be displayed to assist with caller verification. When confirmed, the callers record is automatically opened to ensure front line staff have the information they need at their fingertips

Number Capture

Keep contact details accurate with a system that identifies new numbers when a customer phones in so staff can add it straight to the client record, whilst old mobile numbers can be checked to make sure they are still registered to a network.

Click-To-Dial

An instant time-saver, click-to-dial minimises errors and speeds up outbound communication by enabling numbers to be called from an address book, customer database, call history, web pages or a clipboard.

Service Alerts

The information you need at your fingertips. Integrate customer data and telephony to automatically flag special call handling instructions, display appointments or contract renewals and the open client record.

TESTIMONIALS

What our Customer Are Saying

Testimonial Image

The Maples Medical Centre

PatientConnect has had a big impact on everyday contact with patients, making communication such as triage and appointment setting, far less stressful and much more efficient. Number capture means contact details stay accurate, whilst click-to-dial means we can speak to more patients in less time.

Dr Peter Fink

Maples Medical Centre
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Bryntirion Surgery

Oak’s call recording is a valuable asset in training frontline staff; the ability to handle difficult conversations with patients helpfully and with sympathy is a crucial part of the job.

Jayne Billington

Business Manager
Resources

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