Unleash your organization’s potential by automating everyday tasks to increase productivity, and provide a more personalised customer experience.
ContactAssist is a contact management solution designed to help practice managers, receptionists and clinical staff achieve critical goals.
Selected demographic information can be displayed to assist with caller verification. When confirmed, the callers record is automatically opened to ensure front line staff have the information they need at their fingertips
Keep contact details accurate with a system that identifies new numbers when a customer phones in so staff can add it straight to the client record, whilst old mobile numbers can be checked to make sure they are still registered to a network.
An instant time-saver, click-to-dial minimises errors and speeds up outbound communication by enabling numbers to be called from an address book, customer database, call history, web pages or a clipboard.
The information you need at your fingertips. Integrate customer data and telephony to automatically flag special call handling instructions, display appointments or contract renewals and the open client record.
Oak is a certified partner of most phone platforms, ensuring you can confidently cover all your CRM Integration needs with Oak Innovation