Teams SOLUTIONs

clarify for teams

Compliance recording for Microsoft Teams delivered your way - in the cloud, on premises or virtualised.

Noteworthy

ClarifyGo: cloud-based recording in 3 easy steps

ClarifyGo is the easiest way to start recording your Teams conversations. It's hosted, managed and supported by Oak in the cloud for a low-risk, cost-effective solution that saves you the hassle of looking after the system yourself.

1. Choose the features you want from your Service Provider
2. Connect ClarifyGo to your Teams tenant
3. Enjoy all the benefits of cloud-based recording

clarify for teams

Real Intelligence

Your everyday conversations are a rich source of business insights.

Clarify uses Microsoft Graph API integration to capture the widest possible range of Teams communications and provides innovative tools to help you understand them better.

Designed to meet the rigorous demands of major compliance regulations, Clarify will also help you drive improvements in sales, service,
and business performance.

Never Miss A Word

Capture all your Teams communications, including audio, video conferencing and screen sharing. Clarify captures internal interactions, as well as conversations with people outside your organisation to meet compliance requirements.

Easy Search & Playback

Find what you're looking for quickly and easily, using tags, flags and notes to filter searches. Play back recordings to check facts and reduce errors. Integrate Clarify with Dynamics to access records directly from your CRM.

PCI Compliance Made Simple

Choose from a range of options to ensure card payment details aren’t recorded, including both browser and app-based automated pause and resume recording, DTMF suppression, or our cloud-based payment IVR solution.

Secure, Low Data File-Sharing

Share files securely with colleagues who can’t normally access the system. ClarifyGo generates a time-limited email link so you can share recordings easily and avoid the burden of large and insecure MP3 attachments.

Security & Dispute Resolution

All recordings are encrypted and stored for as long as you need to satisfy regulations such as MiFID II, Dodd-Frank and HIPAA. Find them quickly for auditing or use as key evidence to settle misunderstandings or legal disputes.

Full GDPR Reporting

Under GDPR, a customer can ask you to delete call recordings unless you need them for compliance or to fulfil a service. With Clarify, you can both remove recordings and set parameters to ensure that future calls aren’t captured. GDPR reports provide an audit trail of activity.

+Quality measurement (QM)

Advanced Quality Measurement (QM)

Find out how well your Sales or Service Team are serving your customers and help them become even better. Create projects and design questionnaires to assess call handling and chart progress with comprehensive reports.

+Speech analytics

Powerful speech analytics

Clarify uses innovative AI technology to mine conversations for key words, customer sentiment and compliance risks. Voice data is sent to Microsoft Dynamics to inform business and service strategy.

TEAMS+

Hybrid recording solutions 

Whatever your telephony environment - whether you use Teams alone or alongside traditional telephony, on premises, in the cloud or virtualised - with Clarify you can find, keep and analyze all your conversations in one place.

Resources

Brochures & white papers

Download our Clarify brochures below.

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